This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it
For the purpose of the Personal Information Act 2013 (the act), the data controller is Globehunters.
Information We May Collect from You
We may collect and process the following data about you:
Information that you provide by submitting a travel enquiry to us by email to our email address info@globehunters.co.za. We may also ask you for information when you enter a competition or promotion sponsored by Globehunters.
If you contact us, we may keep a record of that correspondence.
Globehunters Limited may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
Details of your name, telephone number, email address, passport details, meal preferences, birth date and other travel related documents may be collected when you contact us on phone or our site. Calls made to us may be recorded along with all transactions made by telephone.
Information that you provide if we contact you for updates on profiles, and for offers and promotions and information required for security purposes for our suppliers.
Credit or Debit Card or similar data or details of billing accounts.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests..
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the South Africa. It may also be processed by staff operating outside the South Africa who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Globehunters will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We do not store any information relating to your credit or debit cards. We do however use risk management agencies and refer the details of the card user to them for address verification and fraud checks and controls.
Uses Made of the Information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To send you our newsletter if you have selected that you wish to receive it. If you wish to remove yourself from the mailing list please email us on info@globehunters.co.za including “Unsubscribe from Globehunters Newsletter” in the subject line of the email.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We only retail your credit or debit card or billing account details to process the specific payment transaction for which you supplied them, unless you ask us to keep these details for future purchases you may make through us.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may use your personal information to contact you (including by telephone, fax, email and SMS) about new features, services, products and special offers which we or our suppliers may offer. If you do not wish to receive this information you may choose not to do so by clicking where indicated on the page on our website or by telephoning our us or by sending an email to info@globehunters.co.za and advising us of this. Each communication made to you will advise you of your right to opt out of future communications of this type.
Disclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Globehunters or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of booking and other agreements; or to protect the rights, property, or safety of Globehunters, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We only retail your credit or debit card or billing account details to process the specific payment transaction for which you supplied them, unless you ask us to keep these details for future purchases you may make through us.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may use your personal information to contact you (including by telephone, fax, email and SMS) about new features, services, products and special offers which we or our suppliers may offer. If you do not wish to receive this information you may choose not to do so by clicking where indicated on the page on our website or by telephoning our us or by sending an email to info@globehunters.co.za and advising us of this. Each communication made to you will advise you of your right to opt out of future communications of this type.
Description of Processing
The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
Reasons/Purposes for Processing Information
We process personal information to enable us to provide travel agency services to our customers, to promote our services, to maintain our accounts and records and to manage and support our employees.
Type/Classes of Information Processed
We process information relevant to the above reasons/purposes. This may include:
personal details
goods and services provided
We also process sensitive classes of information that may include:
physical or mental health details
racial or ethnic origin
religious or other beliefs of a similar nature
visual images, personal appearance and behaviour
Who the Information is Processed About
We process personal information about:
customers
complainants and enquirers
professional advisers and consultants
employees
Who the Information May be Shared With
We sometimes need to share the personal information we process with the individual themselves, their relatives, guardians or other representatives and also with other organisations. Where this is necessary we are required to comply with all aspects of Personal Information Act. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
Where necessary or required we share information with:
suppliers and service providers
financial organisations
business associates and professional advisers
credit reference agencies
debt collection and tracing agencies
private investigators
police forces
security organisations
central government
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@globehunters.co.za.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@globehunters.co.za.